Whether you want to ask a technical question, schedule a demo or discuss an enterprise deployment, this is the right place. Fill in the form and we will get back to you within one business day. If your question is urgent, phone us directly.
87 Marie Crescent, Nether Gusikowski, Wales, DY24 9EQ, United Kingdom
Phone support follows these hours. Emails sent outside office hours are answered the next business morning.
We hear from people at different stages. Some are evaluating benchmarking tools for the first time and want a 20-minute walkthrough of the dashboard. Others already have an account and need help configuring a custom test suite for a specific GPU cluster. A few contact us because they want the agent deployed behind a corporate firewall with no internet access, which is an Enterprise-only feature that requires a short scoping call.
If you are not sure which plan fits, describe your setup in the message field: how many machines, what workloads, how often you run tests. We will recommend a plan and, if the Starter tier covers your needs, we will tell you that honestly rather than upsell you.
We run 30-minute live demos on Tuesdays and Thursdays at 14:00 GMT. Mention "demo" in your subject line and we will send you a calendar invite with a video-call link. Bring your own test scenario if you like; we can run it live against our sandbox cluster.
Pro and Enterprise customers get email support with a one-business-day response target. Include your account email, the agent version (shown in the dashboard footer) and any error messages. Screenshots of the failing run help us diagnose faster.
Cloud providers, hosting companies and MLOps platforms sometimes embed our benchmarking agent into their own dashboards. If that interests you, outline the integration scope and expected volume. We have a lightweight REST API and a webhook system that make embedding straightforward.
You will receive an automated confirmation email within a few seconds. A real person then reads your message during office hours and assigns it to the right team: sales for pricing and plan questions, engineering for agent issues, and partnerships for integration proposals.
Most enquiries get a substantive reply within four to six hours during a normal working day. Complex technical questions occasionally take longer because we reproduce the issue internally before responding. If we need more time, we will let you know rather than leave you waiting.
Phone calls are answered directly during office hours. Outside those hours the line goes to voicemail and we return calls the next morning. If you leave a voicemail, include your email address so we can follow up in writing as well.